Effective Date: July 22, 2025

Company: Dollar Media Technology Limited

Website: www.grainingfold.com

Contact: info@grainingfold.com

1. Shipping Coverage

We ship our products internationally. Orders can be delivered to a location of your choice (e.g., home or work address). Please note that we do not deliver to P.O. boxes.

2. Processing and Delivery Times

Orders are typically processed within 24 hours for most items. Some products may require up to 72 hours of processing time depending on availability and category.

Estimated delivery times vary by location:

• European Union: 3–7 business days

• International destinations: 5–10 business days

Exact delivery timelines will be shown during checkout and confirmed via email after the order is placed.

3. Shipping Costs

Shipping includes delivery, tracking, and, where applicable, signature upon delivery to ensure the safety and integrity of the goods.

We offer:

• Free shipping on selected products or promotional items

• Standard shipping fees for all other items, communicated during checkout depending on your location and product type

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to monitor the status of your delivery.

5. Returns and Exchanges

If you wish to return a product, please ship it to the following address:

Dollar Media Technology Limited

Kam Fone Mansion
16 Kam Fong Street
Yau Tsim Mong District
Kowloon, Mong Kok
Hong Kong

Return conditions:

• You are responsible for the return shipping costs

• Shipping fees are non-refundable

• If a refund is approved, the cost of return shipping may be deducted from the total refund amount

We recommend using a trackable shipping method or shipping insurance, especially for higher-value items. We are not responsible for items lost or damaged in return transit.

6. Delivery Issues or Delays

While we work with reliable couriers, unexpected delays due to customs, holidays, weather, or courier-related issues may occur. If your order is delayed or not received within the estimated timeframe, please contact us at info@grainingfold.com for assistance.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please notify us within 48 hours of delivery. We will arrange a replacement or refund as appropriate after reviewing the case.